How can owners' committees manage local conflicts more effectively?
业委会如何有效化解社区内纠纷？

This case is derived from Wuchang District of Wuhan City in Hubei Province. The direct context is that almost all compounds in the district have made requests for changing their owners’ committees. The rationale behind these requests often relates to residents’ complaints about owners’ committees in the process of managing conflicts over issues such as community services and compound self-governance. Two weaknesses of the committees stand out in particular: their weak organizing capacities and their lack of transparency in decision-making processes. To address this governance challenge, Wuchang District Party Committee and Wuchang District Government have focused on developing the competence of owners’ committees to perform their duties.
在湖北省武昌区的住宅小区中，90%以上的小区都出现了要求更换业委会的事件。起因主要是在这些小区的开发建设管理、物业企业服务、业主自治管理、小区违规违章行为监管等过程中，业委会频频出现组织不力、决策透明度不高等问题，导致住宅小区投诉事件增多。为了提升人民群众的获得感和幸福感，当地区委、区政府深知，加强业委会的建设和提高业委会的履职能力是关键。

To achieve this goal, Wuchang District Party Committee and Wuchang District Government have adopted three methods. The first is to strengthen the Party’s leadership of owners’ committees. In practice, community-level party organizations have been established. They play an active role not only in publicizing Party policies at various compound activities, but also in applying these policies to realty management. The second method is to nominate qualified candidates for elections of members of owners’ committees. The third method is to improve the operation of owners’ committees. For example, protocols regarding their responsibilities have been formalized. A set of detailed implementation rules for owners’ committee has also been issued.
为此，武昌区委、区政府制定了许多提升业委会职能的针对性措施。措施一是加强对业委会的“红色引领”。具体做法是在住宅小区业委会建立党组织，利用主题党日、红色教育、民俗节庆、文体娱乐、道德论坛等服务活动，积极宣传党的路线方针政策，把上级党组织的决定和决议落实到物业服务区域。措施二是加强业委会组建管理，遴选“红色先锋”。在保证业委会党员比例不低于60%的条件下，把业主中符合资格条件的社区“两委”成员、“三长三员”、机关企事业单位在职党员、优秀志愿者等，推荐为业委会和期满换届的候选人，并加大审核力度。措施三是规范业委会工作程序和范围加强业委会运行管理，弹奏“红色音符”。其主要做法为建立业委会培训制度、例会制度和考评机制，出台以《物权法》、《物业管理办法》等为基础的业委会管理实施细则，规范经费的支出，督促检查业委会的工作情况等。

This case sheds light on the relationship between community-level party organizations and innovation in social governance in urban China. That is, establishing these organizations in local compounds may improve the effectiveness of community governance, particularly by developing the competence of owners’ committees to manage conflicts in local affairs.
从武昌区建立“红色业委会” 的做法中，作者得到了诸多启示。首先，维护住宅小区的和谐稳定是基层社会治理中最重要的目标。其次，城市物业管理发展质量、城市文明程度和基层社会稳定水平，是与小区业委会履职能力强弱直接挂钩的。因此，加强业委会党组织建设既是开展为民服务的重要抓手，更是巩固党的执政基础的重要支撑，还是完善社会治理体系的重要内容。