How can the problem of fragmented provision of community service facilities be addressed?
如何解决社区服务设施供给碎片化问题？

Driven by the rapid development of metropolitan areas in China, there has been dramatic reconfiguration of the country’s urban-rural space coupled with dramatic redistribution of its population. Both, in turn, have led to a pressing challenge in urban governance, that is, fragmented provision of community service facilities. This case is derived from Xincheng Community of Changzhou City in Jiangsu Province, which has attempted to address the challenge by establishing a whole process governance framework.
我国快速大都市区化推动城乡空间格局剧变和人口非均衡聚集，致使当前社区设施供给中的碎片化问题突出，对均衡化社区服务设施的传统供给模式形成挑战。常州市南部新城社区通过构建全过程治理框架，对社区服务设施进行了优化转型，促进了社区服务设施质量的优化升级。

In practice, the whole process governance framework includes three phases. The first phase pertains primarily to governance of need. In it, the government plays a leading role in setting goals for provision of community service facilities, setting standards for the facilities, and establishing a centralized mode of community service provision. It is noteworthy that the government carries out these tasks according to the needs of residents. The second phase pertains mainly to governance of process. In it, spatial configuration is optimized with a focus on fairness of spatial distribution in the whole process of planning and implementation. The third phase relates primarily to governance of operation. In it, operation is optimized by improving community service facilities’ compatibility with residents’ needs and upgrading facilities in a timely manner.
新城社区的主要做法如下：第一，统筹设施供应目标，实施需求管理。以政府为主导，强调结合需求治理，确定供给体系、标准等框架性内容，强调政府监督和引导，并持续贯彻在后续运营中，统筹控制配置的必备业态和推荐业态，构建以“社区综合体”为核心的多元化、多层次的社会服务体系。第二，优化空间构成方法，加强过程治理。强调空间公平性，在整个管理过程中重视规划制定与规划实施的系统性。第三，提高运营治理能力，及时更新设施。重视全过程的社区治理，提高社区服务设施与需求的匹配程度、提高供应质量、有效解决“最后一公里”问题、提高社区服务运营水平。

Two lessons about innovation in community service facility provision mode can be learned from this case. First, the government’s mind and behaviors need to be people oriented. This means that serving residents’ needs is the ultimate goal of community service facility provision, which necessitates establishing channels that enable residents to express their needs to the government. Second, residents need to be encouraged and motivated to participate in governing all three aspects of community service facility provision, namely need, process, and operation.
政府在供给社区公共服务设施时，从理念上要坚持以人为本，充分满足社区居民的需求，将服务和造福社区居民作为社区治理的出发点和最终目标，明确民意在社区治理中的关键作用；从行动上，政府应为群众提供畅通的利益诉求渠道，这样有助于及时收集社区居民需求，提供群众满意的公共服务设施。此外，居民群众作为社区的一分子，也必须积极参与到治理中来，真正意义上激发社区活力，形成居民自治良性互动。如此，全民共建共享才能成为城乡社区治理的重要抓手。